Frequently Asked Questions

Billing and Account Questions

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account and click Send Instructions. The instruction email will arrive in your inbox shortly.

In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalogue page.

How do I change my password?

Once signed into your account, you can change your password by clicking the Profile Icon at the end of the menu at the top of the page. Select Account and then select the My Account tab to update your password.

When do I get billed?

Your subscription auto-renews and your next payment date can also be found in your Account page. Click the Memberships tab to see your current membership.

How do I update my billing information?

From your Account page, select the Billing tab to update your billing information.

How do I cancel my recurring subscription?

You can cancel your subscription from the Memberships tab in your Account page. Click the Delete link alongside the membership you wish to cancel.

Why has my credit card been declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your bank to inform them of the purchase you wish to make.

Additionally, some credit/debit cards do not allow for recurring subscription billing and may be denied for that reason.

Playback Questions

How do I mark a video to watch later?

On any video, simply click the ‘+ MY LIST’ link as shown below.

How to add a video to your list

Can I view Oratorical content offline?

At this time, you cannot view Oratorical content offline. Currently, all our content needs to be streamed via a suitable internet connection.

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox or Safari. You may experience playback issues with outdated devices and browsers.

Can I watch Oratorical videos on my mobile or tablet?

Yes you can. Simply use the web browser on your device to go to, you’ll be able to log in and the video player auto-scales to your screen size, so your viewing is always optimised.

Can I watch Oratorical videos on my TV?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Do you have an app?

We will be launching a suite of apps in the near future.

Can I view Oratorical videos on more than one device at a time?

No, your subscription only allows for you to access the content on one device at a time.

How will I know what new content is coming?

We will automatically email you whenever we add new videos according to your notification settings.